Office 365 is a universal toolkit for collaboration with more than 85 million monthly active users, designed to address the unique workstyle of every group. Through integration with Outlook for email, SharePoint for intelligent content management, Yammer for networking across the organization, and Microsoft Teams for high-velocity, chat-based teamwork—Skype for Business is the backbone for enterprise voice and video meetings in Office 365.

As communication and collaboration become increasingly vital to the way work gets done, customers are turning to Skype for Business in Office 365 for all of their conferencing and calling needs. People around the globe conduct over one billion meetings per year on the Skype network, and usage of Skype for Business Online has doubled in the last year.

Today, as the annual unified communications industry conference Enterprise Connect kicks off in Orlando, we’re pleased to announce several new enhancements and partner solutions for Skype for Business in Office 365, which advance our goal of putting communication at the heart of productivity with Skype:

  • Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX.
  • Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins with greater visibility to identify and address call issues.
  • New meeting room solutions from our partners, including Polycom RealConnect for Office 365, which enables customers to connect existing video conferencing devices to Skype for Business Online meetings; and the new Crestron SR for Skype Room Systems, which seamlessly integrates with the Crestron control and AV systems.
  • Availability of Enghouse Interactive’s TouchPoint Attendant, the first attendant console for Skype for Business Online.

Originally written by Ron Markezich, corporate vice president for Office 365 Marketing.

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